Terms & Conditions

Human-Centred Business Institute (A registered entity of 25eight Pty Ltd ABN 35 616 790 213)

These Terms and Conditions (“Terms”) form a legally binding agreement between you (“the Student”) and Human-Centred Business Institute, a registered business of 25eight Pty Ltd. By enrolling in or accessing any course or service, you agree to be bound by these Terms.

1. Definitions

  • We/Us/Our: Refers to the Human-Centred Business Institute, a business unit of 25eight Pty Ltd.

  • You/Your/Student: Refers to the person enrolling in the course(s).

  • Course Materials: Includes all educational content delivered via our platform, including videos, documents, templates, assessments, and certificates.

2. Course Access & Payment Terms

  • Access to our Learning Management System (LMS) and course materials will only be granted once full payment is received.

  • If you are on a payment plan, access is granted, however, course completion and issuance of any certificates will only occur after full payment is made.

  • Failure to make payments on time may result in suspension or cancellation of course access.

3. Delivery of Courses

  • All courses are delivered online through our LMS.

  • Access is typically granted within 1 business day of confirmed payment or on the advertised course launch date and will be confirmed in receipt.

  • Courses are self-paced unless otherwise stated. Group programs or mentor support will be provided according to scheduled dates.

4. Course Duration and Access

  • You will receive access to the course for a minimum of 12 months, or as otherwise stated in the course description.

  • We reserve the right to remove outdated course content or revise delivery formats at our discretion.

  • Inactive student accounts may be archived after 24 months of non-use.

5. Refund Policy

  • A 7-day cooling-off period applies from the time of enrolment. You may request a cancellation during this time and receive a refund, less a $50 administration fee.

  • After the cooling-off period, no refunds will be provided unless:

    • You are deemed eligible under Australian Consumer Law, or

    • Exceptional circumstances apply (as determined at our discretion).

  • All refund requests must be made in writing to accounts@25eight.co

6. Payment Plans and Dishonour Fees

  • If you enter into a payment plan, you agree to make all scheduled payments on time.

  • Failed payments may incur a dishonour fee of $10 per failed transaction.

  • Continued non-payment will result in suspension or cancellation of access.

7. Certificates of Completion

  • Certificates are awarded only when:

    • All assessments are successfully completed, and

    • All fees have been paid in full.

  • Certificates will be delivered in digital format only unless otherwise specified.

8. Course Transfers and Extensions

  • Course transfers to another student are not permitted.

  • You may request an extension of course access in writing. Extensions are not guaranteed and may attract a fee.

9. Intellectual Property

  • All course materials remain the intellectual property of 25eight Pty Ltd.

  • You are granted a limited, non-transferable license to access and use the materials for personal educational purposes only.

  • You must not copy, reproduce, modify, distribute, sell, or exploit any course content without prior written consent.

10. Student Conduct

  • We reserve the right to suspend or terminate your access without notice if you:

    • Breach these Terms,

    • Engage in plagiarism, cheating, or any other misconduct, or

    • Use the course platform or materials for unlawful or abusive purposes.

11. Limitation of Liability

  • To the extent permitted by law:

    • We do not guarantee any specific outcomes or results from completing a course.

    • We are not liable for any loss or damage arising from technical issues, third-party services, or incorrect use of our content.

  • We are not responsible for delays or interruptions caused by internet outages or LMS maintenance.

12. Privacy

  • We respect your privacy and handle personal information in accordance with our Privacy Policy.

  • Your personal data may be used to:

    • Deliver course content,

    • Communicate updates, and

    • Improve our services.

  • You may unsubscribe from communications at any time.

13. Changes to Terms

  • We may update these Terms from time to time. The latest version will be available on our website.

  • Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

  • These Terms are governed by the laws of Victoria, Australia.

  • Any disputes arising from these Terms will be resolved in the courts of Victoria.

Contact Us

If you have any questions about these Terms, please contact:

Human-Centred Business Institute
A registered business of 25eight Pty Ltd
Email: hello@25eight.co
Website: www.25eight.co

Last updated: August 2025