Privacy Policy

Human-Centred Business Institute
A registered entity of 25eight Pty Ltd (ABN 35 616 790 213)

1. Overview

The Human-Centred Business Institute (referred to as "we", "our", "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, courses, and services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and where applicable, the General Data Protection Regulation (GDPR) for individuals located in the European Union.

2. What Information We Collect

We collect personal information that is reasonably necessary for us to provide our educational services. This may include:

Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Payment and billing information

  • Course enrolment and completion details

  • Assessment submissions

  • Feedback and survey responses

Information Collected Automatically

When you use our website or learning platform, we may collect:

  • IP address and geolocation

  • Browser type and device information

  • Pages visited and time spent on site

  • LMS activity (e.g., login times, course progress)

3. How We Use Your Information

We use your information to:

  • Register and manage your course enrolment

  • Provide access to learning materials and platforms

  • Issue certificates of completion

  • Communicate with you about your enrolment, course updates, and support

  • Process payments and manage billing

  • Improve our course content, user experience, and platform performance

  • Send marketing communications (where you have consented)

  • Comply with legal or regulatory requirements

4. Disclosure of Personal Information

We do not sell your personal information. We may disclose your personal information to:

  • Service Providers – LMS platforms, CRM tools, email marketing providers, and payment processors who assist in delivering our services

  • Legal or Regulatory Authorities – if required by law or court order

  • Business Partners – such as mentors or coaches involved in your course (where applicable and only with your consent)

  • Contractors and Consultants – bound by confidentiality obligations

All third parties are carefully selected and are required to handle your data in accordance with this Privacy Policy and relevant legal standards.

5. Overseas Disclosure

Some of our service providers may be located overseas, including in the United States, the EU, or other countries. If your information is disclosed outside Australia, we will take reasonable steps to ensure that it is protected to standards that are at least equivalent to the APPs or GDPR (as applicable).

6. Marketing Communications

We may send you newsletters, offers, and updates about our courses. You can opt out at any time by clicking "unsubscribe" in our emails or contacting us directly.

7. Storage and Security

We store personal information securely using protected servers, secure login systems, encrypted connections (SSL), and access controls.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymise your data.

8. Access and Correction

You may request access to the personal information we hold about you or ask us to correct it if it is inaccurate, out-of-date, or incomplete. To do so, contact us using the details below. We will respond within a reasonable timeframe (usually within 30 days).

9. Your Rights Under GDPR (if applicable)

If you are in the EU or UK, you may also have the following rights:

  • The right to access, rectify, or erase your personal data

  • The right to data portability

  • The right to restrict or object to processing

  • The right to lodge a complaint with a supervisory authority

10. Cookies and Analytics

We use cookies and analytics tools (e.g., Google Analytics) to improve our website experience. You can manage cookie preferences through your browser settings.

11. Third-Party Links

Our website or LMS may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. By continuing to use our services, you agree to the updated terms.

13. Contact Us

If you have any questions, complaints, or requests regarding your privacy or this policy, please contact:

Privacy Officer
Human-Centred Business Institute
A business of 25eight Pty Ltd
Email: hello@25eight.co
Website: www.25eight.co

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au/

Last updated: August 2025